FREQUENTLY ASKED QUESTIONS

The Westin has two restaurants on the property:

Ananí Restaurant in the Lobby & Brassa Restaurant facing the beach. In addition, it has a bar in the Lobby, a bar in the pool and beach area and a cigar bar. Our guests have access to the other restaurants within the Resort: Playa Blanca Restaurant, The Grill Restaurant, Bamboo Restaurant in Tortuga Bay and La Yola Restaurant.

• Ananí Restaurant: 7:00 am - 11:00 am (breakfast only)
• Brassa Grill Restaurant: 12:00 m - 5:00 pm (Lunch) & 6:00 pm - 10:30 pm (Dinner)
• The Grill Restaurant: 5:00 pm - 10:30 pm (Thursday & Monday) | 10:00 am to 10:30 pm (Friday, Saturday & Sunday)
• Playa Blanca Restaurant: 12:00 m to 6:00 pm (Wednesday to Monday)
• Bamboo Restaurant: 6:30 am-11:00am (Breakfast), 12: 00m - 5:00 pm (Lunch) & 6:30 pm -10: 30pm (Dinner)
• La Yola Restaurant: 6:30 pm to 10:30 pm (Tuesday to Sunday)

Yes, we accept dogs at The Westin for hotel guests only. There is a US$50 per stay charge for dog admission. Your pet must not exceed 25 kg and it is not allowed to be in the food & beverage areas, beach or pool. In addition to this, we have dog kits subject to availability.

In case your pet is a companion dog, it must show the proper certification at the time of registration at the hotel. In this case, you will not have to pay the stay charge.

Yes. We have a third-party provider called Puntacana Doctors who has a dealership on the hotel premises. It offers the following testing options for COVID-19:

• Regular PCR test (48 to 72 hours) - US $ 100
• PCR Express test (24 to 36 hours) - US $ 150
• Antigen Test (same day results) - US $ 50

To schedule an appointment, you must visit the link www.puntacanadoctors.com and click on "Request a date for a COVID test". Once this is done, you will receive a confirmation with the time and date of the appointment.

We have the assistance of an external transportation service called Best Day Travel that offers airport-hotel-airport transfers for a cost of US $ 20 for 1 to 4 people in a private Vanette. This service can be requested through the hotel by writing to This email address is being protected from spambots. You need JavaScript enabled to view it. or by dialing 809-959-2222.

The Westin Puntacana offers the following meal plans with a selection of standard drinks:

• Breakfast only - US $ 19 per person per night
• Breakfast and dinner - US $ 49 per person per night
• Lunch and dinner - US $ 49 per person per night
• Breakfast, lunch and dinner - US $ 83 per person per night

The use of The Westin Puntacana facilities is only for guests, owners and long-term tenants at Puntacana Resort. For visitors who do not meet these characteristics, there is a Day Pass with a cost of US $ 65 per adult and US $ 32.5 for children from 3 to 12 years of age. This includes lunch and national drinks during it, as well as access to the pool and beach from 10:00 am to 6:00 pm.

This property does not have a VIP Club Lounge or Executive floor.

For Platinum members:

• Welcome gift to choose between a complementary full breakfast for the member and one other person during the entire stay or 1,000 points per stay
• Complementary room upgrade subject to availability at check-in
• Complementary late check-out until 4:00 pm subject to availability on the day of your departure
• 50% bonus points generated per stay

For Titanium members:

• Welcome gift to choose between a complementary full breakfast for the member and one other person during the entire stay or 1,000 points per stay
• Complementary room upgrade subject to availability at check-in
• Complementary late check-out until 4:00 pm subject to availability on the day of your departure
• 75% bonus points generated per stay

For Ambassador members:

• Welcome gift to choose between a complementary full breakfast for the member and one other person during the entire stay or 1,000 points per stay
• Complementary room upgrade subject to availability at check-in
• Complementary late check-out until 4:00 pm subject to availability on the day of your departure
• 75% bonus points generated per stay
• Ambassador personal assistant service

Puntacana Resort has a The Spa, located in the Club House of our La Cana Golf Course that offers its services to The Westin guests with an additional charge.

Our main protocols include:

• Use of personal protective equipment by all our collaborators
• Frequent hand washing by our collaborators
• Rules of social distancing in all areas of the hotel including common areas, beach, pool, restaurants and bars.
• Frequent disinfection of high contact surfaces
• Hand sanitizing gel stations in different areas of the hotel
• Temperature measurement

Yes, our internet service is free. We have a speed of 10-20mbps.

Yes, our hotel is non-smoking. However, we have our Cigar Bar Don Queco as an exclusive area for smokers.

Yes, we have our Westin Workout Fitness Studio exclusively for hotel guests. Open from 7:00 am to 10:30 pm every day. Requires prior reservation with a maximum of 1 hour and a maximum capacity of 3 guests at the same time.

IMMERSE YOURSELF IN NATURE

Learn about all the renowned ecological projects on a guided tour that showcases our efforts to protect and restore the unique species of the Dominican Republic, as well as the development of innovative sustainable projects. The tour includes detailed explanations and visits to see the endemic Rhinoceros Iguana, the Asian bird, the endemic Hispaniolan Kites, our YAUYA store, and last but not least, our Indigenous Eyes Ecological Reserve (Laguna Inriri).

Costs:

External visitors: US80

Guests of The Westin Puntacana and
Four Points by Sheraton Puntacana Village: US40

Golf carts can be reserved through Best Day Travel, a third-party company that offers this service. The Customer Service desk is located in the Lobby, near the entrance of our Ananí Restaurant.

• Yoga - for more information please contact our Guest Service department.
• Bicycles - available at no additional charge to all guests
• Kayak - Subject to availability
• Jogging
• The Spa - located in the Club House of our La Cana golf course. Services with additional charge
• The Eyes Eco Journey.
• Birdwatching - Offered by our Fundación Grupo Puntacana. Requires prior reservation

All rooms have a minibar stocked with snacks and drinks for your consumption, with an additional charge. We also have the availability of empty refrigerators with an additional charge of US $ 10 per day.

Our beach and pool are open from 8:00 am to 6:00 pm.

All rooms have a partial ocean view from the balcony or terrace of the rooms.

Credit Card Payments or Wiretransfers (depending on the case). Cash payments are not accepted.